FAQ

Frequently Asked Questions (FAQ)

1. How can I participate in a giveaway?

To participate:

• Select your desired prize from the list of available competitions.
• Answer the qualification question correctly.
• Select the number of tickets you want.
• Log in or register if you are not already logged in.
• Complete the purchase using your preferred payment method.

2. Do I need to pay to participate?

Yes, each ticket has a specific cost. However, there is also a free entry option available by submitting a postal entry as outlined in the site’s Terms and Conditions.

3. Where is My Purchase Confirmation Email and Ticket Numbers?

After purchasing tickets, you will receive a confirmation email with your entries and ticket numbers, usually within 10–15 minutes. During peak periods, it may take a few hours. Ticket numbers are assigned instantly upon purchase. If you can’t find your ticket numbers, check the FAQs below.

4. Where Can I View My Ticket Numbers?

After logging in, tap (on mobile) or hover over (on desktop) your account icon in the top-right corner and select “My Tickets” from the dropdown. You will see all your ticket numbers listed for the competitions you’ve entered. Good luck!

5. What payment methods are accepted?

We accept the following payment methods:

• PayPal
• Apple Pay
• Google Pay
• Visa Debit Cards

6. How is the winner selected?

The draw takes place live on our social media platforms: YouTube, TikTok, Facebook, and Instagram. All participants with correct answers are entered into a random draw using the Google Random Number Generator.

7. What happens if not enough tickets are sold?

If at least 85% of the available tickets are not sold, the draw date may be extended to allow more participants to enter.

8. How will I be notified if I win?

Winners are announced during the live stream and contacted afterward via email or phone to confirm delivery details.

9. What kind of prizes are offered?

We offer a variety of prizes, including:

• Electronics (e.g., PlayStation 5, iPhone 16 Pro, etc.)
• Cash
• Other valuable products

10. How are prizes delivered?

Physical prizes are delivered via courier to the address provided by the winner. Cash prizes are transferred directly to the winner’s bank account.

11. What happens if I don’t respond to the winner notification?

If a winner does not respond within 48 hours of being contacted, we reserve the right to select another winner.

12. What happens if I don’t collect my prize?

If the prize is not claimed by the winner within 7 days, it may be forfeited.

13. Can I request a refund for purchased tickets?

Purchased tickets are non-refundable as stated in the Terms and Conditions.

14. How is my personal data protected?

We comply with data protection regulations. Your personal information is used solely for the administration of the competitions and is not shared with third parties without your consent.